Shipping policy

Delivery Terms & Conditions

1. Delivery via Courier – Door to Door

Blom Natural Skincare delivers from Monday to Friday, between 08:00 and 17:00.

2. Delivery Charges

3. Delivery Time frames

Orders placed over a weekend (Saturday, Sunday, or Public Holiday) will be dispatched on the next working day.
Main Metropolitan Areas: Delivery within 5-7 working days from order confirmation and payment.
Outlying Areas: Delivery within up to 10 working days.
Black Friday & Promotional Periods: Delivery may take 4-15 working days.
No deliveries will be made on weekends or public holidays.

We will make every effort to meet these delivery timeframes. However, delays may occasionally occur due to unforeseen circumstances.

4. Receiving Your Order

Upon delivery, you will receive an invoice and a delivery note.
The person accepting delivery may be asked for proof of identification.
If no one is available at the time of delivery, the driver will leave a notice and attempt to contact you for an alternate delivery time.
A redelivery fee may be charged if necessary.
Our liability for late deliveries is limited to arranging delivery at a later time at no extra charge.

5. Refunds & Returns

If you need a refund or return, please refer to our Refund & Returns Policy for further details.

Depending on your payment method, refunds may take some time to reflect in your account.

For any delivery-related queries, please contact us at:
📧 Email: hello@blomskincare.co.za